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Due to the handmade nature of our products, we do not offer refunds. Your understanding and support are appreciated!


1. Processing Time:
Please allow 1-2 business days for order processing.


2. Shipping Methods:

We offer standard and expedited shipping options.


3. Shipping Rates:

Shipping rates are calculated at checkout based on location and shipping method.


4. International Shipping:

We ship internationally. Additional customs fees may apply and are the responsibility of the customer.


5. Delivery Time:

Delivery times vary based on location and selected shipping method.


6. Tracking Information:

Once your order is shipped, you will receive a tracking number via email.


7. Lost or Damaged Items:

We are not responsible for lost or damaged items during shipping. Please contact the shipping carrier for assistance.


8. Returns Due to Shipping Issues:

 If your order is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional cost.


9. Delays:

Unexpected delays may occur due to weather, carrier issues, or other unforeseen circumstances.


10. Contact Information:

For any shipping-related inquiries, please contact Gwong1 Candle Studio service team at

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